Membership Policies	Personal Training	General Policies and Guidelines
Core Aerobics	Regular Hours of Operation	Cardio & Weight Room's
Tanning Policies	Dress Code	Sponsoring a New Member
Guest Policy	Corporate Membership Policies	Everett Kids Club

Membership policies
All Prepaid memberships are non-refundable - There are only 3 reasons someone can cancel a prepaid membership:
• They die
• They move more than 25 miles form the club, and
• They have a note from a doctor stating that they cannot use the club

If a member does qualify for a refund, the months used will be charged at the current monthly rate, not a prorated amount as prepaid memberships are given price breaks. A refunded prepaid membership is considered month-to-month if it is canceled before the expiration date for one of the above 3 reasons.

If The Epicenter closes permanently, you will be offered a comparable facility within 10 miles of the club.  If a facility is not offered, you can cancel and receive a pro-rated refund of your initiation fee.

Prepaid memberships cannot be purchased for more than 12 months.  If you prepaid 12 months of dues and bonus months were added on, those bonus months are non-refundable under any circumstance.

All prepaid memberships continue on a month-to-month basis once the prepaid period expires. To cancel the account, the member must submit a written notice 30 days prior to the effective date of cancellation.

EFT (Electronic Funds Transfer) - All members joining on a month-to-month basis must pay their dues through EFT. With EFT, the member just authorizes their monthly dues to be paid on a specific date each month automatically through their checking, credit, or debit card. If they do not wish to do EFT, they must pay one year’s dues in advance. If the member’s account information changes from the original EFT set-up, it is the member’s responsibility to get new account information to the club. There will be a $20 fee assessed to the member for each instance or NSF or closed accounts.

Membership check-in - Each new member will be given a barcode keychain for easy, fast, convenient check-in. It is required that you check-in each time you enter the club but if you don’t have your barcode, you can check in with just your first and last name as your picture will be on the screen. Regardless of your consistency on using the club, you will be required to check-in on each visit.

Putting a membership on hold - If a membership is put on hold, there will be a $25 re-activation fee to make the membership active. Memberships can only be put on hold for the following reasons:

Military deployment - Must give a copy of military orders to the club.

Health reasons: Must have a doctor’s note and the maximum length of time to put a membership on hold for health related reasons, is 2 months.

Minimum age requirement - The minimum age to sign up for your own membership is 18. You must be 13 years of age to be added on to a membership and members 13-15 must be accompanied by an adult 18 years or older. Those aged 16-17 can join on their own membership but must a have a parent or guardian present when joining.

Transferring your membership - You can transfer your membership (“Founding” included) one time but if you do transfer a membership, you will not be able to get it back as memberships are only transferable one time.

Memberships cannot be transferred to a current or active member.

Cancellation options:
Effective December 1st, 2006, cancellations will no longer be accepted through email.  Cancellations can be submitted through registered mail, or at the club.  There will be no exceptions to this policy.

Memberships can be canceled with a written notice given 30 days prior to the effective date of cancellation. Notices can be done through registered mail or at the club. Please provide your email address in order to sedn a confirmation of processing. Cancellations must be received before the 1st of the month to apply the last months payment to the following month. No Exceptions.

You must receive a cancellation confirmation to verify that your monthly dues payment has been stopped. The maximum refund for a non-processed, verified cancellation is 2 months of dues. This is due to verbal requests to continue memberships after cancellation forms have been submitted. This happens on a regular basis. For this reason, it is very important that you check your bank statement and verify with your bank that the auto-payment has stopped after you have submitted your cancellation.

It is the members responsibility to stop their own auto-payment if the club fails to do so after a cancellation request is submitted.  Check your bank statement.

If a member cancels and wants to re-join with the same dues and benefits they originally joined with, a $75 re-activation fee and first and last month dues would be due upon re-joining.

Memberships that sign-up on-line or over the phone will be subject to all rules and policies based on their first visit to the club.

Past due accounts - All past due accounts will receive written notification of past due status. Monthly dues will not be charged after 2 consecutive months of past due status, but the past due amounts must be paid in full. Please remember that “Founding” members will lose their privileges if their account becomes past due.

Towel Service - A towel service is available for an extra fee of $20 per month. This fee will automatically be paid through EFT, with your authorization, added to your monthly dues. It can also be prepaid for 12 months with the prepaid option. To receive your towel on each visit, you must leave a photo ID or your barcode tag as collateral.

Locker room and locker usage:

• Lockers are for day use only. Any belongings left in an unrented locker over night will be taken out.
• Never keep valuables in a locker. The Epicenter is not responsible for any lost, stolen, or missing items.
• The digi-locks work the following way:  A. Hit the “C” key to clear.  B.  Enter you own 4 digit code.  C.  Hit the lock icon picture to lock.   D.  repeat these steps to open.
• Any member renting a locker agrees to the following terms and conditions:
  • Never keep any valuables in a rented locker.  The Epicenter will not be responsible for any lost or stolen items.
  • If payment is not made for a rented locker, the contents will be emptied.
  • If for any reason a rented locker is not recorded in the locker reservation book and the locker is opened and cleared of contents, the belongings will be kept in a bag with the locker number attached.  Because we are unable to verify contents, The Epicenter will not be responsible for any missing items.  For this reason, we reiterate that anything valuable should never be kept in a rented or unrented locker.  If the locker is opened and cleared due to employee error, the member will receive a free month of locker rental.
• Shorts must be worn in the saunas at all times.

Refunds - If a prepaid membership refund is approved, the months used will be charged at the regular dues rate and the member will receive a prorated refund on the difference.

Specials - Any pricing purchased below the special being offered to the regular membership will not have an additional "Founding" or other discount.

Sponsorship - Members who are re-joining cannot be used as a sponsored member.  Sponsorship prizes and gifts are for first time members only.

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Personal Training Policies

1. All PT packages and sessions are non-refundable if a cancellation request is not received within 3 business days of the purchase date. This includes any phone orders for personal training sessions.
2. 3 day cancellation request: If a cancellation request is delivered or mailed within 3 days of the purchase date for personal training sessions, a refund will be processed. A requested certified letter can be sent to: Epicenter Seattle - 1419 3rd Avenue, Seattle, WA 98101.
3. Personal trainers are subject to change. Refunds will not be issued due to a personal trainer change.
4. If for any reason The Epicenter facilities are permanently closed, the Epicenter must provide a facility within a 10 mile radius of the current Epicenter location. If a facility is not provided you may cancel the PT contract.
5. Each time a session is used the member must sign off on a PT session used form.
6. If approved by management, PT sessions can be transferred from one member to another but the maximum sessions that can be transferred is 10 one hour sessions.
7. There is a 24 hour cancellation policy on all training sessions. Members are liable to be charged for any session cancelled less than 24 hours prior to the scheduled appointment.
8. All PT sessions will expire if not used within 6 months of purchase.
9. All PT sessions must be paid in full within 30 days of purchase. If for any reason a package is not paid in full within 30 days, the client agrees to have those sessions deducted from their credit card or EFT on file.

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Group Exercise

1. You may register for classes 24 hours in advance with the front desk.
2. Registration can be done by calling in your request or in person at the club. Registering for a class guarantees your spot up to class start time.

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Tanning Policies

1. Tanning can be purchased in individual sessions, packages, or monthly unlimited.
2. The maximum tanning time is 10 minutes and a person can only tan once every other day, including the unlimited packages.
3. Tanning reservations can be made up to 7 days in advance but you can only have your name in the reservation log 3 times. This allows all tanners the opportunity to book great reservation times.
4. All tanners are required to wear proper eye protection.
5. It is recommended to use an indoor tanning lotion.
6. Only one person is allowed in a tanning room at a time.
7. Children cannot be brought into the tanning rooms, Minimum age limit to tan is 16 years old.

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Guest Policy

1. All guests must register and fill out a guest profile card upon entering the club.
2. Non-member guests wishing to use the club must pay a $15 guest fee, good for that day only.
3. All non-member guests who are not accompanied by an Epicenter staff member must leave photo ID at the front desk.
4. Non-member guests wishing to view the club must be accompanied by an Epicenter staff member, regardless of whether they are with a member, on a guest pass, or just walking in.
5. Guests must follow all other policies including dress guidelines.

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Regular Hours of Operation

Seattle
Monday - Thursday: 5am - 10pm
Friday: 5am - 8pm
Saturday: 7am - 7pm
Sunday: 9am - 7pm

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Dress Code

1. Shirts, shorts or sweats, and shoes are required in all areas other than locker rooms.
2. All areas require workout clothes such as sweat suits sweat shirts and pants, t’shirts, tank tops, etc.
3. Shorts are required at all times in the dry sauna and steam rooms.
4. Street clothes, especially jeans, are not allowed in any exercise area due to abnormal wear and tear on upholstery and flooring.
5. Obscene language, pictures, or verbiage is not permitted on any clothing worn at the club. This will be determined at the full discretion of the club management.

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Corporate Membership Policies

1. To obtain a corporate membership, a corporate profile must be filled out by our Corporate Account Manager (CAM) and a corporate agreement must be signed.
   
2. Once a corporate membership is obtained, it will remain current by:
   a. maintaining a minimum of 10 employees on a current membership at The Epicenter, or
   b. distributing the corporate rates 1x per month to all employees through email, internal notice, or paychecks, and allowing an Epicenter CAM do a corporate on-sight 1x per quarter
3. All employees will save the enrollment and processing fees.
4. Any employee wishing to join will pay their first and last months dues and will need to pay an activation fee at the current price to start.
5. “Founding” membership privileges apply to all corporate employees joining during the “Founding” membership phase.
6. If an on-site is not done once every 6 months, The Epicenter, at its sole discretion, can opt to cancel the corporate membership by submitting a 30 day notice to cancel or, bring the corporate to the current corporate dues rate.

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General Policies and Guidelines

1. All certificates and coupons expire after 12 months of the issue date if an expiration date is not listed.
2. The Epicenter reserves the right to refuse service to anyone.
3. The management may cancel any membership at any time in their full discretion. The canceled member will receive any prorated prepaid dues but they will not receive any enrollment or processing fees paid.
4. All rules and policies are subject to change at any time.
5. No smoking, tobacco products, alcohol, firearms, or drugs are allowed on the premises at any time.
6. Any person smelling of alcohol or marijuana will be subject to loss of membership and must leave the premises immediately.
7. Swearing is not allowed at any time in the facility.
8. Any member who intentionally or aggressively tries to intimidate or verbally abuse a staff person or fellow member will have their membership terminated.
9. Any person with health limitations must first contact a physician before using the facility.
10. Epicenter, it director’s, owners, and employees, are not responsible for lost, stolen, or damaged items.
11. All suggestions, requests, and complaints must be communicated on-line or at the front desk. Those leaving their name, phone number, or email address will get a response within 48 hours.
12. Any member who joins over the phone or by email and does not sign their agreement, can be charged up to $20 per visit to the facility for each use.

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Cardio & Weight Room’s

1. You must wipe your machine down after every use.
2. Please re-rack your weights when you are finished with the machine.
3. Based on usage, there may be time limit for cardio machines during prime time hours.

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Everett Kid’s Club rules

Kid’s Club hours:
Monday – Friday 9am-1pm and 4pm-7pm;
Saturday 9am – 12pm

• Hours are subject to change.
• The same parent who drops the child off must also pick the child up. No exceptions.
• A release waiver must be filled out before dropping any children off.
• Parents must be exercising in the facility when their children are in the Kid’s Club.
• Maximum age in the Kid’s Club is 12.
• Children must be 6 months or older to use Kid’s Club.
• Kid’s Club attendants cannot change diapers.
• Maximum time for any child is 2 hours in kid’s club.

Kid’s Club pricing:
To use Kid’s Club each child must be added to the parent’s monthly dues.
The fees are:
First child: $15 a month
Each additional: $10 a month

Children not added on to the parents monthly dues will pay $2 per hour, per child…payable the day of the visit.